Terms and Conditions of Travel
Thank you for choosing to book with Heritage Expeditions Ltd. (hereinafter
referred to as: “HE”). Before you make a firm booking, we recommend you
(hereinafter referred to as “contracting party”) carefully read the following travel
conditions. These general travel conditions and the term “contracting party”
apply to both private persons (direct bookings) and (travel) organisations (see
1. Reservation of trip / travel notification
1.1 If the contract comes about by means of a written acceptance by the
contracting party on the offer of HE, upon which a binding travel contract
with HE is effectual, all conditions set out in paragraph 1.3 up to and
including paragraph 11.3 apply. If the contracting party, in addition to
himself or herself, lists one or more other persons on one notification
form, this contracting party is automatically responsible for all obligations
ensuing from the travel contract (in line with the general travel conditions
of HE) concerning himself and the other persons booked.
1.2 If the contract has come about by means of a written acceptance
by a (travel) organisation (as in the case of, but not limited to, tour
operators, agencies, travel agents, foundations, societies etc), this
(travel) organisation enters into a binding travel contract with HE. The
(travel organisation in question is then exclusively considered as the
contracting party to which all conditions set out from paragraph 1.3 up to
and including paragraph 11.3 apply. This is irrespective of the possibility
that the (travel) organisation in turn enters into a binding travel contract
with clients it has recruited (such as, but not limited to, private persons,
members of the (travel) organisation, travel agents and third parties in
1.3 The contracting party shall, before the effecting of the travel contract and
its implementation, provide HE with necessary personal data concerning
himself or herself or third parties - in the case of a (travel) organisation the
client(s) of the (travel) organisation. Incorrect or incomplete provision of
(personal) data could result in faulty vouchers, etc for which HE shall not
be held liable.
1.4 On receipt of the written booking form, the trip that has been booked
will be confirmed by HE by means of a confirmation invoice sent to the
1.5 Single traveller who wish to share their cabin/hotel room should so
indicate on the application form. The published per person double
occupancy fare is guaranteed in this case, whether or not a cabin-mate is
available. Single travellers who require sole occupancy of cabins will be
charged 1.8 the published fare on all cabins except suite cabins which will
be charged at 2 times the published fare.
2. The travel offer / the travel elements
2.1 The scope of the travel offer (the travel elements) booked by the
contracting party is contractually recorded in the travel confirmation
(invoice) in combination with the description from HE’s most up-to-date
brochure / programme description.
2.2 Any deviation from the travel elements described in the brochure and
publications are valid only if confirmed by HE in writing. This may be in
the original offer, travel confirmation or a communication sent later.
3.1 On the implementation of the travel contract, the contracting party must
pay to HE an advance of 25% of the total price, unless otherwise stated
in the travel confirmation. The remaining 75% of the total price is due
90 days before departure. In the case of a (travel) organisation that has
guaranteed allocation, the following payment conditions apply: 10%
of total deposit on signing the contract, 10% of total price 12 calendar
months prior to departure, 80% of total price 180 days prior to departure.
3.2 After payment has been received, the travel documents will be dispatched.
3.3 If the contracting party fails to fulfil their payment obligations, HE will send
him/her a written reminder and he/she will have the opportunity to make
immediate payment. If payment is still not made, the contracting party is
liable to pay interest on the amount due of 1% for each month or part of
a month that this remains unpaid. Furthermore, he/she will be liable to
pay compensation for legal collection costs equal to an additional 15% of
the sum claimed, with a minimum amount of 50 USD. If the contracting
party fails to comply with his/her payment obligations, HE reserves the
right to cancel the contract on the day of default. HE is entitled to charge
the cancellation costs incurred (in line with paragraph 6 or as agreed
otherwise in the travel confirmation).
3.4 If, regarding the above, payment is then made, but HE cannot send the
travel documents to the contracting party before the start of the journey,
any additional dispatch costs will be charged to the contracting party. HE
will not be held responsible for any travel documents not arriving on time.
4. Changes in travel elements / price changes
4.1 Changes to the travel offer, which occur before the start of the journey
and are agreed in the travel confirmation, are permitted only if they do
not substantially alter the nature of the trip. This includes, among other
things, changes made by the airline, changes in flight departure times,
changes referring to hotel overnight stays before or after the main journey,
minor changes in the travel programme or excursion offer. HE is obliged to
inform - in writing - the contracting party of such changes. Such changes
may not be used by the contracting party as reason for cancelling the
4.2 The agreed price is based on the prices, exchange rates, duties and taxes
as known to HE at the time the publication went to press and at the time
of the travel confirmation. HE reserves the right to raise the agreed price
on the grounds of, among other things, unforeseeable increases (e.g.
exchange rates, sudden increased prices of accommodation providers,
airlines, duties, taxes, harbour dues and fuel prices). In the event that
HE considers a price alteration is considered necessary, HE is obliged to
inform the contracting party of this, in writing, at the very latest 20 days
before the day of departure. Price increases are not permitted within 20
days of the start of the journey. In the case of a price increase of more
than 10% of the total price of the trip, the contracting party is entitled to
cancel the trip without incurring any costs.
5. Cancellation of the trip by HE
5.1 If the minimum number of participants has not been achieved, HE is
entitled to cancel the planned trip up to 30 days before departure. Any
payment already received from the contracting party will be paid back
by HE if the contracting party does not agree to accept an alternative trip
offered by HE.
5.2 HE has the right to cancel the trip in the case of force majeure (e.g. war,
uprising, natural disasters, abnormal / exceptional weather and ice
conditions, legal stipulations of the local/regional authorities and other
“acts of God”). HE will not be held liable for force majeure. If situations of
force majeure occur before the departure date, HE will pay back to the
contracting party the amount already paid. If situations of force majeure
occur during the trip, HE will try to offer an alternative programme. If this
should prove impossible, either HE or the contracting party is entitled
to cancel the trip. In such a case, HE will not be held financially liable.
However, in the case of any cost savings, HE shall return these monies
to the contracting party. HE is obliged to assist the contracting party -
in the case of a (travel) organisation, the client(s) of the (tour) organiser
- in obtaining a return trip/flight. The contracting party him/herself is
responsible for the costs of this.
5.3 If HE, by virtue of the provisions of par. 5.1 and 5.2, cancels the trip, only
the equivalent of the billed price will be paid back to the contracting party.
HE will not be held liable for costs the contracting party has incurred in
preparation of the trip nor for reservations of travel components (such
as but not limited to flights, hotels, connecting programmes, (travel)
insurances) which, in combination with the trip booked with HE, may have
been booked elsewhere.
6. Cancellation of the trip by the contracting party
6.1 The contracting party may cancel the travel contract (exclusively in writing)
at any time before the beginning of the trip. In the case of cancellation
by the contracting party HE is entitled to charge the following costs to
the contracting party: For cancellations received more than 180 days
prior to the departure date, a full refund will be made less a $US750.00
per person administration fee. For cancellations received within 179
and 91 days of the embarkation date the full deposit will be forfeited. If
cancellation occurs within 90 days prior to the departure date the total
price is forfeited. If cancellation occurs within 90 days and full payment
has not yet been received, the total price will still apply and any unpaid
monies are due immediately.
6.2 If the contracting party, after booking, wishes to make changes
to the booked trip (e.g. the departure date, destination or type of
accommodation), this is considered a cancellation and the cancellation
costs stated in par. 6.1 apply. In case of minor changes HE is entitled to
charge reservation costs of at least $US25 per alteration.
6.3 It is possible for the contracting party - in the case of a (travel) organisation,
the client(s) or the (travel) organiser, to take out cancellation insurance to
cover the costs of any cancellation of the trip (see also par. 10.4).
7. Liability of HE
HE is obliged to provide correct details of the trip according to the travel
contract and in line with the expectations the traveller may reasonably
have on the grounds of the contract. HE is responsible for the selection
of accommodation providers of ships, hotels, resorts etc,composition
and the quality control of the travel elements and excursions, description
of the travel elements in the HE brochures and other publications, the
processing of the travel confirmation, reservation of the travel elements
and control and dispatch of the travel documents.
8. Exclusion and limitation of the liability of HE
8.1 HE acts as intermediary for the sale of travel elements between, on the
one hand, providers of accommodation/services (such as but not limited
to, a stay in a hotel, a voyage on a ship, services of dive bases and
providers of transport) and, on the other hand, the contracting party and
therefore HE’s liability is excluded. In these cases the conditions of the
relevant providers of accommodation/services and/or the stipulations of
(inter) national law applies and all liability of HE (in the case of complaints,
claims, loss and damage of possessions/baggage, personal injury, death
etc.) are excluded. In the case of claims, HE will try to mediate between
the provider of accommodation and the contracting party. HE is not
responsible for optional travel elements booked by the contracting party
elsewhere (optional excursions etc).
8.2 All travel elements booked with HE, which relate to stays on board a ship
and/or excursions or programmes off ship (such as but not limited to
excursions or programmes on land or on or in the water, incl. scuba diving,
swimming and snorkelling, are at 100% own risk of the contracting party
- in the case of a (travel) organisation: the client(s) or the (travel) organiser.
HE is therefore not liable for any damage such as, but not limited to,
(bodily) injury, illness, death etc whatever the reason or cause may be.
If the contracting party has booked a diving programme, HE or, as the
case may be, the diving base or the diving leader on board our ships will
ask the contracting party to sign a form to which the contracting party accepts 100% own risk and promises that he will not lodge any claims
against the diving base and/or the diving leader on board the ship in the
case of any calamity which may or may not result in (permanent) injury or
death. The conditions for participation are stated precisely in our diving
trips brochure. In any case the contracting party must have a health
certificate signed by a doctor and an internationally accepted diving
certificate. In the case of the land programmes, the contracting party
should enjoy generally sound health. We advise the contracting party - in
the case of a (travel) organisation: the client(s) of the (travel) organiser – to
always take out travel insurance, supplemented if necessary by accident
insurance (see also paragraph 10.4).
8.3 If HE offers the contracting party an air travel component, all liability of HE
is excluded and, for this travel component, the conditions of the relevant
airline apply. The stipulations of the Warsaw Convention in general limit
the responsibility of the air travel component in the case of death, injury
and also delays, loss of, or damage to baggage. In the case of delays, HE
cannot be held liable in any way whatsoever, even if this is at the cost of
other travel elements of the trip booked.
8.4 HE will not be held liable for loss, damage and robbery of travel
documents, baggage or other possessions.
8.5 HE shall accept no liability for damage for which there is a claim to
compensation based on a travel and/or cancellation insurance.
8.6 HE will not be held liable for damage as a consequence of the travel
contract not being correctly implemented, if the deficiency in the
execution of the contract is attributable to the contracting party.
8.7 The trips offered by HE are conducted mainly in “marginal zones” and
require the qualification of expedition trips to places where infrastructure
and (medical) facilities may be poor. On booking the trip, the contracting
party fully understands that booking the trip with HE is not comparable
to booking an everyday standard trip. If, because of weather conditions,
sea currents, nautical reasons, large amounts of floating ice etc the
decision is made to change the programme, every effort will be made
to offer an alternative. In certain exceptional cases, however, this will
not always be possible. In such cases nonfulfilment expectations of the
contracting party will not be grounds for claims. If the programme cannot
be carried out according to the travel description and (certain) places
described in the travel programme cannot be visited, HE will not be held
liable for damage suffered and/or the spoiling of holiday enjoyment. The
Expedition/travel leader is at all times authorised to deviate from the
programme, if he/she is of the opinion that it would be to the benefit of
the quality of the programme. In such a case HE will not be held liable for
payment of restitution.
9. Obligations of the contracting party
In the case of a (travel) organisation: instead of “contracting party” (in
paragraphs 9.1 up to and including 9.4) read also “the client(s) of the
9.1 The contracting party is obliged to comply with all instructions given by
HE and the travel leadership (e.g. trip leaders, guides, diving instructor
and diving assistants, crew of the ships, local agent and the personnel of
accommodation providers such as hotels, resorts and diving locations)
in order to benefit the sound execution of the trip. Furthermore, the
contracting party is 100% liable for damage caused by improper
behaviour, e.g. towards fellow travellers or material damage to the hotels,
ships or resorts, to be judged according to the standards of behaviour of
the model traveller.
9.2 Any contracting party who causes such disturbance, or who threatens
to cause such disturbance, that the proper execution of (part of) a trip
is seriously hindered or could result in danger for the contracting party
and/or the fellow travellers, can by or on behalf of HE (trip leadership
or the local representatives) be excluded from (continuation of) the trip
(components). In the case of exclusion, the contracting party is not
entitled to make any claim for restitution of (part of) the price.
9.3 If disturbing behaviour or damage (as described in paragraphs 9.1 and
9.2) should occur, all costs resulting from this shall be charged to the
9.4 If the contracting party does not enjoy generally sound health and/or
does not have the required diving certificates and/or diving experience
as required for participation in the trip, in the interest of the contracting
party or his fellow travellers, HE is entitled to decide to offer an alternative
programme for the contracting party in question or, in extreme cases,
to exclude this person from (certain) excursions or (parts of the diving
programme). These limitations apply also if the contracting party is not
in possession of the correct (diving) gear, as stated in HE’s publications.
In the case of exclusion (or of a mandatory alternative programme) the
contracting party is not entitled to make any claim for restitution of (all or
a part of) the price.
9.5 The contracting party is obliged to inform HE’s tour leadership of any
negligence in the execution of the travel contract noted by him at the
location – in the case of a (travel) organisation: noted by the client(s) of
the (travel) organisation. This should be done as quickly as possible, in
writing, or other appropriate form of communication, to HE’s relevant
tour leader/expedition leader, who shall immediately do his utmost to
find an appropriate solution. As far as handling complaints is concerned,
the following persons are responsible: General complaints during a boat
trips: the tour leader/expedition leader. If there is no trip leader present,
the captain is responsible. In the case of hotel and land programmes: the
manager of the hotel/ organisation.
9.6 If an immediate solution for the complaints cannot be found, the
contracting party – in the case of a (travel) organisation the client(s) of
the (travel) organisation - should present these complaints to the relevant
(travel) organisation where the trip was booked, upon which the (travel
organiser shall be obliged to report the complaint to HE and request
assistance. In the case of complaints about travel elements, HE can
decide to offer an alternative programme (e.g. hotel, cabin, excursion
package) that is virtually identical to that in the originally booked trip (the
originally booked travel component).
9.7 HE (incl. the representatives, trip leadership, local agent) is entitled to
reject the complaint if the complaint does not seriously influence the
character of the trip and/or the complaint results in hindrance of only
minor significance, if exaggerated demands are made, if it is impossible
to provide help to the contracting party within the set time limit, if the
deficiency in the implementation of the contract is attributable to the
contracting party him/herself, if the deficiency in the execution of the
contract could not have been foreseen or could not be neutralised,
or if the deficiency in the execution of the contract is attributable to
situations of force majeure. (Force majeure is understood to be abnormal
and unforeseeable circumstances that are independent of the will of
whosoever claims it and of which the consequences, despite every
precaution having been taken, could not have been avoided, see also
situations of force majeure as described in par. 5.2.)
9.8 If the complaint has not been satisfactorily dealt with during the trip, the
contracting party – in the case of a (travel) organisation the client(s) of
the (travel) organisation should present these complaints to the relevant
(travel) organisation, where the trip was booked, upon which the (travel)
organiser shall present the complaint to HE at the very latest within one
month of the termination of the trip (the last travel day). The complaint
must be presented in writing and must be argued fully.
9.9 If HE has not then satisfactorily settled the complaint or if proper
satisfaction has been not given in this matter, the contracting party is
entitled to present the dispute to the Disputes Tribunal of New Zealand
(which court shall have exclusive jurisdiction).
10. Baggage / Travel documents and insurance
In the case of a (travel) organisation: for “contracting party” (in the
paragraphs 10.1 up to and including 10.4) read also “the client(s) of the
10.1 The contracting party must have in his possession on departure and
during the trip the necessary travel documents such as a valid passport
or, where permitted, a tourist card and any required visa, diving
certificates, diving logbook including a health certificate from the doctor,
proof of inoculations and vaccinations. If the participant is unable to take
(part of) the trip due to a lack of any (valid) documents, HE will not be
held (financially) responsible, unless HE had undertaken to provide that
10.2 At the very latest, on the signing of the travel contract, HE shall provide
general information to the traveller on passports, visa and any formalities
in the area of health care. This information does not bind HE. The
contracting party must him/herself obtain the necessary information from
the relevant authorities and before departure check whether there have
been any changes concerning information provided at an earlier date.
10.3 The contracting party must comply with the current import restrictions
of the various destinations and the amount of baggage permitted (also
as far as the stipulations of the different airlines are concerned). HE will
not be held liable for (e.g.) damage and prison sentences which could be
imposed in the case of a contravention.
10.4 HE advises the contracting party to obtain the necessary travel insurance,
such as travel insurance, accident insurance, third party risk insurance,
baggage insurance and cancellation insurance. In case of a medical
problem arising during the voyage, either on board or on shore, which
results in costs for medical treatment, evacuation, use of aircraft or
repatriation etc, the responsibility for payment of these costs belongs
solely to the passenger. HE strongly advises that passengers ensure
that such eventualities are covered by travel insurance. If not covered by
travel insurance the responsibility still remains with the passenger and HE
specifically declines any responsibility whatsoever.
11.1 If the duration of the trip as stated in the publication is given in days, the
day of departure and the day of arrival, irrespective of departure or arrival
times, are counted as full days. The definite departure and arrival times